International mental health first aid training

As one of the leading call centre solutions in the world, Firstsource faced a significant challenge when it comes to the mental health of it’s employees. How do you look after all 23,000 employees, working from 39 different locations across the world, and keep the levels of support and training consistent for everyone? You have Red Umbrella by your side of course.

By being able to offer an internationally recognised Ofqual accredited level 3 mental health first aid training course, it meant regardless of whether the employee was in the UK, USA or the Philippines, they could all get the same training, learn the same skills and apply the same policies equally across the company. Not only that, when a team were impacted by a terrorist incident that affected some of their employees, Red Umbrella were able to step in and provide bespoke support on dealing with trauma, straight after the incident.

This bespoke approach to understanding a companies challenges and then creating solutions that simply work, has mean that Firstsource were able to implement a company wide mental health initiative. With almost a thousand mental health first aiders trained up to the highest levels, the company is reaping the benefits of increased engagement, productivity and reduced absenteeism.